Job Description

Ref. JB1345520

Service Manager(Alfardan Marine Services Co.)
Alfardan Group

Job Overview

•To participate in planning structural measures for the area of services, drawing up of Service Advisors leave and training plans.
•To ensure that the guidelines and laws relevant for his area are respected
•To bear responsibility for passing on product and internal information to the service reception staff immediately and to ensure clear storage of information.
•To organize and monitor the entire service capacities in relation to exploitation possibilities for service market potential
•To promote continuous utilization of workshop rate and monitor such
•To elaborate and assess improvement suggestions, which are relevant for the area of service reception.
•To ensure that the service reception area is well-organized and clean, see to it that efficient service reception at the car is provided
•To ensure quality customer care and management of customer contact, make decisions in the case of customer complaints and claims.
•To be responsible for the allocation and the correct record keeping of the department courtesy vehicles.
•To ensure that the reception staff are trained which should include brand academy training.
•To ensure the company policy regarding work in progress is followed.

Skills

• Graduate of Marine Science or other related course, Master's degree a plus
• At least 5 years management experience in related industries
• Flexible, driven and systematic at work
• Excellent organizational, planning, and prioritization skills
• Excellent oral and written communication skills
• Ability to work in a dynamic, entrepreneurial organization, in both a team and independent environment
• Proven ability to use influence and persuasion to achieve desired outcomes in a matrix organization



Note: Offers of employment are subject to references satisfactory to AFG. AFG will not communicate with your present employer until an offer has been accepted or your consent to such contact has been obtained. Any attempt to mislead AFG in the information submitted during this process may render null and void any contract of employment subsequently entered into.

Education

Graduate of Marine Science or other related course

Company Profile

Alfardan Group has earned a reputation for being a leader in the premium lifestyle market. Our reputation for excellence has attracted market leading brands, experienced professionals, and bright graduates who share in our core values and passion for success.

As a large regional conglomerate with premium brands across multiple industry market segments, we are committed to sustaining a high performance organization that consistently provides high quality service and products to our clients. We recognize that by attracting exceptional brands and individuals we can apply our core values that help strengthen and define our business culture.

If you are driven by ambition and desire to be associated with market leading brands within an organization undergoing rapid regional expansion and having displayed a strong track record of providing its’ employees with a superior foundation for building long-term professional careers -- a place where people can learn, achieve, and grow - Then we invite you to apply and make a difference in facilitating our vision of becoming the leading lifestyle goods & services provider in the Middle East…

We are currently accepting applications in the following business units: Real Estate, Hospitality, Spa, Food & Beverage, Motorcycles, Automobiles, Marine, Exchange, Trading, Engineering, Construction Equipment, Buses, Jewelry, and Holdings.

Some of the brands within our growing portfolio include: BMW, Mini Cooper, Land Rover, Ferrari, Maserati, Rolls Royce, Jaguar, Piaggio, Vespa, Guera, Triumph, Ducati, KTM, BMW Motorcycles, Corum, Chopard, Harry Winston, Barthelay, Breguet, Gerald Genta, Christian Dior, Franck Muller, Chaumet, Jaquet Droz, Longines, Baume & Mercier, Piaget, Dominator, Dalla Pieta Yachts, Doral, Mercury, Cruisers Yachts, Riva, St. Regis, Scania, Volvo, Spa Chakra and Bice.