Job Description

Date Posted: 2009-10-29 Ref. JB1345734

Customer Care Coordinator (Alfardan Marine Services Co.)
Alfardan Group

Job Overview:

•Responsible for dealing with the customer inquires, and handling customer complaints.
•To handle the customer Complaints Management System
•To retrieve data from the system for the daily released items
•To ensure that needed raw data is transferred on daily basis to the Call Center for service (technically correct).
•To ensure that complaints/queries will be processed properly within 48 hours
•To fill in Call Center - contact files in a comprehensive and clear manner.
•To ensure continuous improvement of the database by entering complete data in the agreed format.
•To initiate action for long term adaptation of processes.
•To accomplish a monthly, quarterly and annual target achievement and activity plan.
•To ensure to achieve customer satisfaction at all times.
•To contact customers after workshop visits and measure customer satisfaction regarding repair quality, handling process and staff approach.
•To maintain and supervise customer files, monitor the number of regular customers, the service penetration and basic data of customers and the items
•To create customer files for new customers and update old customers’ data.
•To update the Info Tower in the premise.
•To greet and attend lady customers as they enter the service reception, and seek out details of the vehicle concerned to report it later on to the service advisor who in his turn will diagnosis the problem.
•To update lady customers about their items and get their approval regarding the job that should be done in addition to the cost.

Skills

•Graduate of Business Administration or related discipline
•At least 2 years related experience in Marine industry
•Excellent oral and written communications skills
•Strong customer service skills
•Product knowledge
•Good Interpersonal skills

Note: Offers of employment are subject to references satisfactory to AFG. AFG will not communicate with your present employer until an offer has been accepted or your consent to such contact has been obtained. Any attempt to mislead AFG in the information submitted during this process may render null and void any contract of employment subsequently entered into.

Education

Bachelor's Degree

Company Profile

Alfardan Group has earned a reputation for being a leader in the premium lifestyle market. Our reputation for excellence has attracted market leading brands, experienced professionals, and bright graduates who share in our core values and passion for success.

As a large regional conglomerate with premium brands across multiple industry market segments, we are committed to sustaining a high performance organization that consistently provides high quality service and products to our clients. We recognize that by attracting exceptional brands and individuals we can apply our core values that help strengthen and define our business culture.

If you are driven by ambition and desire to be associated with market leading brands within an organization undergoing rapid regional expansion and having displayed a strong track record of providing its’ employees with a superior foundation for building long-term professional careers -- a place where people can learn, achieve, and grow - Then we invite you to apply and make a difference in facilitating our vision of becoming the leading lifestyle goods & services provider in the Middle East…

We are currently accepting applications in the following business units: Real Estate, Hospitality, Spa, Food & Beverage, Motorcycles, Automobiles, Marine, Exchange, Trading, Engineering, Construction Equipment, Buses, Jewelry, and Holdings.

Some of the brands within our growing portfolio include: BMW, Mini Cooper, Land Rover, Ferrari, Maserati, Rolls Royce, Jaguar, Piaggio, Vespa, Guera, Triumph, Ducati, KTM, BMW Motorcycles, Corum, Chopard, Harry Winston, Barthelay, Breguet, Gerald Genta, Christian Dior, Franck Muller, Chaumet, Jaquet Droz, Longines, Baume & Mercier, Piaget, Dominator, Dalla Pieta Yachts, Doral, Mercury, Cruisers Yachts, Riva, St. Regis, Scania, Volvo, Spa Chakra and Bice.