Job Description

Date Posted: 2009-11-04 Ref. JB1349977

Account Coordinator
Ernst & Young

The Account Co-ordinator (AC) supports and manages Business Development activity for priority accounts. The AC works closely with the GCSP and Account Leader on priority account(s) to initiate, develop and facilitate relevant activities and create an integrated, client-focused account team by acting as the central point - "hub" of contact and communication

Duties and responsibilities

Work with the Global Client Service Partner (GCSP) and Account Leader to ensure that an account-centric account plan is developed, implemented and measured against account performance.
• Maintain account plans and ensure follow-up on action items by tracking progress against deadlines.
• Coordinate and participate in account team meetings.
• Co-manage the pursuit process with the Account Leader.
• Identify, coordinate and participate in client relationship building activities and meetings where appropriate.
• Establish appropriate internal relationships across service lines and countries that will improve and expand service delivery.
• Identify, build and maintain external value-added networks and relationships that will benefit the account team.
• Set up and maintain global account management and reporting tools and processes for the account.
• Work with the GCSP to implement the Assessment of Service
• Quality (ASQ) for the account, meeting the Global ASQ
• Integrity Criteria and be responsible for ensuring ALERTS are resolved and results communicated.
• Applies account management concepts to priority account(s).

Skills

Qualifications and Experience
• A Business degree (or equivalent)
• Approximately 2-4 years of relevant experience (administrative and co-ordination role in a sales, marketing and/or project management in business environment.- desirable.

Knowledge and Skills Requirements
• Excellent verbal & written communication skills
• Relevant experience in account management and the organization's relationship tools and processes.
• Demonstrated project management experience.
• Strong administration skills
• Strong organizational skills and attention to detail.
• Industry related knowledge/experience.
• Excellent people skills and committed team player.
• Strong influencing skills are required to work with other members of the account team to get results.
• Ability to self manage

Company Profile

Ernst & Young is a global leader in assurance, tax, transaction and advisory services. The Middle East practice of Ernst & Young has been operating in the region since 1923. For over 80 years, we have evolved to meet the legal and commercial developments of the region. Across the Middle East, our 4, 200 people are united across 20 offices and 15 Arab countries, sharing the same values and an unwavering commitment to quality.