Job Description

Date Posted: 2009-11-04 Ref. JB1350119

Contact Center Executive
Aramex Intl

1. Dealing with Customers’ inquiries and complaints (face to face, over the phone or via e-mails).

2. Handling phone calls.

3. Handling the Reception area.

Skills

•Communication skills (oral and written)
•Good English
•Computer Knowledge: MS Office Applications (Outlook, Word & Excel)
•Customer Service Skills
•Telephone Handling Skills
•Time Management Skills
•Organizational Skills
•Capable of dealing with complaints
•Capable of working under pressure
•Dynamic
•Energetic
•Initiative
•Positive Attitude
•Self Motivated
•Organized

Company Profile

Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering.

Aramex is well known for setting new standards and meeting global challenges; in January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM). Today, the Aramex network encompasses more than 300 offices and employs over 7, 500 people offering comprehensive logistics and transportation solutions to both retail and wholesale customers worldwide.

Aramex also is the first company in the region to release an audited sustainability report that showcases its commitment to its key stakeholders, the community and the environment. Aramex has set an ambitious target in its report to be the first carbon neutral global company in the industry.