Job Description

Date Posted: 2009-11-04 Ref. JB1350175

Administrative Assistant | Al Futtaim Motors
Al Futtaim Group

Department :
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth. Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.Person :
We are currently seeking an experienced Administrative Assistant to be based in Al Ain, who will beresponsible for ensuring complete customer satisfaction through professional handling and assistance. The main responsibilities of the role will be:
Following up of No-Show Customers according to SOP Assisting with walk-inn customers and attending to visitors promptly and courteously Updatingof customers service history files Promoting and ensuring customer satisfaction Answering all calls within and making outgoing calls on request Taking messages and ensuring dispatch and receipt thereof Following up with credit customers / insurance for timely collection Following up body shop quotes and invoices

Skills

Experience

:The ideal candidate will have the following skills:* Previous reception or administration experience* Excellent interpersonal and effective verbal and listening communication skills* Have knowledge of office administration and book keeping* Excellent analytical and problem solving skills and have the ability to pay attention to detail with a high level of accuracy* Be a confident decision maker 

Company Profile

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.

Employing in excess of 20, 000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.