Job Description

Date Posted: 2009-11-04 Ref. JB1350185

Sales Consultant - Automotive Group
Alghanim Industries

Job Purpose :
Develops new prospects and corresponds with existing customers to increase sales of a retailer's products and/or services.
Key Accountabilities :
Deliver on sales and customer satisfaction objectives Maintains good relationships with customers by meeting and exceeding their expectations Answers customers' questions on the phone or introduces or refers callers to the appropriate person Ensures customers' awareness of all products and services available Resolve complaints with sensitivity and involve others when needed Addresses customer hesitation and resistance Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle Ensures that the details of all vehicle transactions are accurately documented and registered Conducts a memorable hand over with the customer Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing) Prospects for new customers Captures prospect information and maintains a prospect database Communicates with customers periodically to ensure that positive relationships are maintained Follow the Order-to-Delivery process to ensure customer satisfaction

Skills

Skills, Knowledge and Experience required

:
Bachelor's Degree Or High School Degree
2 - 4 years of experience in the used cars sales field or in the hospitality sector
Bilingual - good command of both English and Arabic
Ability to solve practical problems
Excellent communication and interpersonal skills
Customer oriented and enjoys interaction with people
Posses high level of selling and convincing skills
Team Player

Company Profile

Alghanim Industries has committed to becoming the most successful and admired company in the region.

Our mission and success is founded upon our core principles of quality, service, innovation and integrity. We place a high value on commitment to and investment in the people who contribute to the continued growth, diversification and success of our business. We are:

· A leading trading and industrial conglomerate in the Middle East with more than 30 businesses and a multi-billion turnover, with operations in 40 countries

· The largest and most diversified privately-owned company in Kuwait with more than 20 in-house brands and over 300brand affiliations

· Market leader in almost every major business in each major geography that we operate

· A Company with a long history of success built on the early adoption of globally-proven business practices

· A highly-respected family and brand name

· Employing around 12, 000 employees from more than 45 nationalities

Renowned for our pioneering and dynamic business strategy and management philosophy, we are dedicated to finding, developing and training talented and energetic people who want to grow with us.

We currently operate more than 30 business divisions spanning a broad spectrum of industry sectors (listed below) and head office functions, such as human resources, finance, business development and legal.

Our business units are involved in the following sectors:

· Advertising and media
· Automotive sales and services
· Consumer credit
· Consumer engineering (home automation, air-conditioning and elevators)
· Document management
· FMCG wholesale and distribution
· Insurance
· Manufacturing of industrial goods in building and construction materials and structures
· Projects engineering (building management and electro-mechanical solutions)
· Retailing in building and home construction products/tools
· Retailing in consumer electronics
· Retailing in home furnishings
· Shipping and transportation services
· Travel