Job Description

Date Posted: 2009-11-04 Ref. JB1350190

Customer Relationship Manager (2) - For UAE National
Huntress International

For one of our largest client, Huntress International, global leader in the recruitment market is urgently looking for (2) Customer Relationship Manager - UAE National to be based in Abu Dhabi and Dubai.

Principal duties and responsibilities:

Leadership & People Management
- Lead, Motivate and build a dynamic team of highly developed customer service & relationship officers.
- Build Team awareness of Bank knowledge, Banks services and Bank products.
- Communicate goals and objectives amongst team and ensure proper task distribution.
- Provide overall guidance and assistance to Team.
- Conduct quarterly performance evaluation and identify areas and developments and training requirements.
- Provide on the job training to staff in day to day activities and continuous feedback on progress and performance.
- Encourage, recognize and reward high performers.

Sales Target Achievements
- Ensure that Team members are fully aware of all products provided, well skilled and developed and are updated on all changes and amendments on product features, procedures and processes.
- Distribute Sales target allocation among staff and provide support and guidance to achieve them.
- Ensure that referrals and potential sales leads are followed up and closed.
Tracking and monitoring of daily sales activities of Team.

Internal & External Customer Satisfaction
- Act as a role model in illustrating high levels of customer orientation and professionalism.
- Educate staff on superior service recovery and assist in resolving internal/external customer issues.
- Ensure that all service levels and agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships/connections internally and externally.
- Continuously monitor & assess the efficiency of team performance in regards to internal/external customer expectation, service levels, waiting time, service turn around, information exchange and documentation.
- Ensure adherence to deadlines and reporting.
- Perform occasional duties assigned.

Audit & Compliance
- Build compliance awareness amongst Team.
- Ensure that Banks policies, procedures and guidelines are consistently & strictly followed.
- Review and take action on points and recommendations highlighted in Audit reports, Branch Control Report and Error Log.
- Ensure all security item registers are properly maintained, balanced and updated and designation memos and take over certificates are in order.

Skills

Requirements:
- BA/Higher Diploma in Banking or financial related
- A minimum of 4-5 years in a banking industry with exposure to supervisory responsibilities.
- Strong Leadership & Team Building skills
- Strong Selling & Negotiation Skills
- Strong Time Management & Organizational Skills
- Logical Analytical Thinking & Problem Resolution Skills
- Should have good communication skills in English and Arabic.

I wish to tell you more about the package/role/client. If your profile matches the description above, please send a copy of your updated Word CV to hamza.zaoualiCV@huntress.co.uk

Company Profile

• Huntress Search Ltd began trading in London in November 2000 with a board of directors utilizing almost 100 years of recruitment industry experience. From the outset we intended to bring a unique approach to recruitment.

• Over the last few years Huntress has expanded rapidly and now has over twenty branches throughout the UK and internationally. The company has won numerous awards including:

‘Ones to Watch’ Sunday Times Price Waterhouse Coopers Profit Track,
‘Entrepreneur of the Year’ Ernst & Young,
‘Top 100 Best Companies to Work For’ - The Sunday Times (UK).


• In November 2007 the Japanese Private Equity firm Nomura, which has a global portfolio of $4.5billion, backed the MBO of Huntress. This has allowed the company to ramp up its global expansion plans.

• Since our decision to open an office within the U.A.E in January 2006 we have rapidly established a reputation as being able to provide a market leading recruitment service to our clients.


• Huntress International in the UAE particularly specializes in providing highly skilled Finance, IT, HR and UAE NATIONALS. We have acted on a contingency and search basis for a number of companies in the region's Banking & Financial, Government and IT/Telco Service providers in the markets.

• Our Middle East office is delivering candidates (nationals and expatriates) to clients across UAE, Kuwait, Oman, KSA, Qatar, and Bahrain. Our network of candidates is 80% local and enhanced by our 23 offices across Europe, for particular set of skills that could be scarce ito our client’s specific needs and processes.