Job Description

Date Posted: 2009-11-04 Ref. JB1350272

Fleet Dispatcher
Confidential Company

First People Oriented:
-To communicate with drivers’ head when there is a need for dispatching vehicles and to pick up breakdown vehicles.
To effectively utilize drivers and control their movements in accordance to priority.
-To ensure that all drivers have valid license and make follow ups with Admin Support for timely renewal.
-To ensure that all drivers wear uniforms as per Company rules and are neat and presentable.
-To ensure that all drivers comply with safety and operational policies and procedures of the Company as well as the Kuwait Sate Traffic Law.
Second Customer Focus:
-To receive and respond to incoming calls and provide customer assistance; dispatch vehicles when customers call during breakdowns.
-To ensure that completed cars are delivered to customers’ on the same day itself. If delays if any, shall be reported to Service Team Leader and Service Manager in writing.
Third Operational Functions:
-To ensure that all maintenance requests are attended within 2 hours. Delays for attending requests shall be informed to Service Team Leader timely.
-To maintain adequate number of replacement fleets and provide correct replacements where ever required as per contract.
-To do continuous follow-up with supervisors, workshop controller, foremen, dealers, external agencies, for the timely completion of vehicles under service/repairs and notify to Team Leader/Service Manager for unnecessary delays.
-To ensure the cleanliness of vehicle before delivery.
-To prepare relevant reports as required by Team Leader/Service Manager.
-To perform administration duties assigned by Service Manager.

Skills

-Good knowledge of vehicle operations.
-Good interpersonal relationship skills.
- Excellent communication skills- English & Arabic.
-Ability to handle multiple tasks.
-Good organizational skills.
-Excellent Computer skills and proficiency in MS Office Applications.

Education

University Graduate preferably in Business Administration.