Job Description

Date Posted: 2009-11-05 Ref. JB1351170

IT Technical Support
Confidential Company

A leading Educational Institution is now recruiting for the position of IT Technical Support; the Institution offers attractive compensation packages and opportunities for self development and career enrichment.

Qualifications:

• Bachelor Degree in IT, Computer Science or a related field
• Fluency in English and Arabic is a must.
• A minimum of three years of experience.

Responsibilities:

• Provide client support and technical issue resolution via E-Mail, and other electronic medium.
• Installing and configuring computer systems.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Identify and correct or advise on operational issues in client computer systems.
• Proficient in Internet related applications such as E-Mail clients, and Web Browsers.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Replacing parts as required.
• Providing documentation support.
• Running network applications to support systems and users.
• Supporting new applications and setting up new users.
• Working continuously on a task until completion.
• Testing and evaluating new technology.

Skills

• Excellent communication (oral and written), interpersonal and organizational skills.
• Ability to work under pressure.
• Self motivated, detail-oriented and organized.
• Able to work independently and efficiently to meet deadlines.
• Prioritizing and managing several open cases at one time.
• Experience with hardware and software issues.