Job Description

Date Posted: 2009-11-06 Ref. JB1351782

Electronics Service Manager | DOMASCO | Qatar
Al Futtaim Group

The Company :
Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 15 years and has sole distribution rights for Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio and Sanyo as well as Yanmar marine engines in the country. The Role :
We are currently looking to recruit experienced Service Manager for our Electronics Division.The primary focus of the role will be to ensure that the Service Department operates to the highest professional standards and meet or exceed the service revenue budgets and help in achieving overall departmental objectives.The main duties within the role include the following:
Quality Aftersales Service:
Provide efficient and professional after sales service and installation of air-conditioning equipment and appliances marketed by the company in to maximize customer satisfaction. Smooth Operations:
Effectively organize the daily service operations of the Service Department to enable it to function smoothly which enables to optimize call attendance and maximize customer satisfaction. Cash Collection:
Ensure proper collection, reconciliation and handover of the daily cash collections to Finance Department. Housekeeping and Timekeeping:
Maintain the Service Center and tools and equipment in a clean, tidy and proper working condition as per normal or company prescribed standards. Local Purchases:
Ensure that stock of consumables and accessories are provided to installation teams and repair/service team to achieve timely and quality installation, service and repair results. Management Information:
Compile, collate information on warranty, service complaints, parts non-availability, operational problems, tool requirements, etc. and provide the same to Supervisor to enable initiate appropriate decision making process. Staff Management:
Ensure service staff are appropriately motivated and adequately trained to help achieve high levels of efficiency, delivery of quality output and adherence to safety and work standards. Coordination on Project Work:
Provide support to installation team to estimate installation costs which assists in the procuring of orders for the company which maximizes sales and gross margin for the Division. Special Assignment:
To carry out special assignments as and when called upon by the Sales Manager at any time to maximize revenue or provide customer satisfaction

Skills

The Person

:The ideal candidate will have the following experience:* Essential to have at least 5 years experience in a similar sales position in a large structured organization dealing in airconditioners, refrigeration and home appliances* Ability to run the Service Center on a profitable basis* Possess technical knowledge and diagnostic skills in the field of A/C and Refrigeration* Ability to handle difficult and demanding suppliers and customers, ensuring achievement of customer satisfaction * Excellent interpersonal and communication skills both oral and written * Good command of the English language and Arabic is preferable* Excellent organizational skills * Ability to deal effectively with pressure and stress

Company Profile

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.

Employing in excess of 20, 000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.