Job Description

Date Posted: 2009-11-06 Ref. JB1351798

Guest Relations Executive | Domasco
Al Futtaim Group

About the Business :
Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 15 years and has sole distribution rights for Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio and Sanyo as well as Yanmar marine engines in the country. The Role :
We are currently looking to recruit experienced Guest Relations Executive for our Honda Cars & Motorcycle showroom.The primary focus of the role will be to greet customers in a pleasant manner as they enter the showroom and direct them to the appropriate section and Sales Exec in accordance with the established company procedures.The main duties within the role include the following:
Greet showroom customers and determine nature of their visit Direct customers to the correct department, notify the appropriate sales person that a customer is waiting, or introduce the customer to a salesperson Answer basic customer inquiries and refer more extensive inquiries to the appropriate person Hand out brochures and other product information to customers Enter data into computer-operated prospect tracking system Serve as telephone operator back-up if necessary Serve as clerical back-up if necessary

Skills

The Person

:The ideal candidate should have at least 2 years experience in a similar role and be able to demonstrate the following:* Excellent oral communication skills * Must have good command of the English language and Arabic is preferable* Pleasing personality and professional personal appearance* Familiarity with PABX telephone system operation and correct telephone practice * Ability to work comfortably with the public* Ability to communicate customer's interests, needs and requests to management or sales staff* Self-motivated, reliable and confidentQualifications* Degree education preferred but not essential* Good knowledge of MS Office products

Company Profile

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.

Employing in excess of 20, 000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.