Application Administrator & Analyst

Brasserie Almaza SAL (part of Heineken Group) - Beirut, Lebanon

Job Description

The Application Administrator & Analyst is responsible for managing and supporting the company’s business applications. He/she analyses requirements, designs and tests implemented modules and maintains the applications in synchronization with business needs.
Responsibilities include but are not limited to:
• Managing business applications in order to meet business needs & ensure accurate information flow
o Protect and secure the users access at the level of the applications
o Maintain ERP/applications functionality to ensure accurate information flow
o Create/Modify applications structure and parameters as per requests’ needs
o Implement and test new modules and functionalities according to local and corporate requirements
o Integrate new modules to existing applications
o Analyze the need for new modules by discussing issues with business owners
o Transfer business owners’ needs into IT know-how for various applications
o Help IT applications partners understand the brewery business and translate it into IT solutions
o Perform data uploads and needed exports from multiple databases and assist users with final data validation
• Providing liaison and helpdesk support to users having access to the business software applications in order to solve problems and process requests
o Serve as the liaison between IT and Corporate/Suppliers’ support teams to ensure adherence to Heineken key controls
o Manage, maintain, fix errors and secure the business software applications
o Provide technical support for users’ problems and ticket resolutions
o Monitor performance & security administration of the applications
o Provide first-level support to Navision and other applications: manage help desk requests, complete users’ requests in a timely manner and escalate issues as needed
• Generating reports in order to translate business needs into IT solutions
o Analyze and determine users’ requirements
o Train end users on new reports and applications when required
o Create and generate ad hoc reports raised from business owners’ needs, upper management requests and other business functions
o Participate in the selection of new business applications
o Documentation: responsible of documenting all solutions provided during troubleshooting or deployment documentation
o Revising and commenting IT procedures and policies related to IT/business applications

Skills

- Education level : BS in Computer Science, Business Computing, MIS or related field
- Experience : 4 - 6 years in managing an ERP system; MS Dynamics NAV
strongly recommended
- Languages : Good command of English, French is a plus
- Computer skills : Relational Database Management Systems (RDBMS):
- Mastering SQL Server 2003/2008; Oracle is a plus
- Business Intelligence tools like Oracle Discoverer, Crystal
Reports, etc.
- Extensive Knowledge of Microsoft Office applications,
especially Microsoft Excel’s advanced formulas and macros.
- Competencies : Demonstrating analytical thinking and ability to translate business needs into IT solutions, acting as a self-motivated team player with good verbal and written communication skills, taking a proactive approach and prioritizing the urgency of tasks, having a sense of initiative and searching constantly for new solutions

Education

Computer Science, Business Computing, MIS or related field

About This Company

To be proud member of the Heineken Group having high quality of earnings, strong portfolio of value brands, offering the best service to our clients and therefore delivering stable profit growth.
Being the employer of choice led by passion and drive, highly valued in Lebanon.