Assistant Front Office Manager (Qatari Nationals only)

New Methods - Doha, Qatar

Job Description

One of our Client, A luxurious and renowned 5-Star hotel, Prominent name in Hospitality Sector, located on the shoreline of the new West Bay in Doha - Qatar.

It is a fabulous job opportunity for young, talented and energetic Qatari Nationals to join their professional team and a perfect place to work and advance their career in Hospitality sector.

Roles and Responsibilities:

• Attend and handle all guest queries and requests
• Record all incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager further action
• Ensure that all potential hazards are reported immediately, addressed and do appropriate follow up actions and ensure issues rectified & addressed.
• Keep complete knowledge of all arrivals/departures and ensure guest names are used at all times
• Update and maintain current availability situation and also future availability
• Have complete knowledge of all hotel features, amenities and services including Food & Beverage outlets - menu, price range, promotions, opening hours etc., Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc.
• Be familiar with all hotel room types, numbers, layout, locations, rates
• Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and further Provide details to Sales Department, any possible leads which could develop into future business
• Thorough Knowledge of the hotel ethos to assist
• Manage upselling opportunities, email capture and other Front Office initiatives
• Drive core values to positively impact both Employee and Guest Satisfaction scores
• Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
• Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
• Liaise with Front Office Manager on all issues & feedback raised in internal and external reports
• Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials& equipment to Front Office Manager
• Monitor pre-registered arrivals and ensure all no shows are checked out and charged
• Meet and welcome regular and VIP guests
• Ensure Front Door entrance is covered at all times and bell staffs are posted
• Ensure guest privacy and security, respecting confidential information and 100% compliance with confidentiality policy
• Ensure compliance with hotel credit policy and Standard Financial Procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Hotel Manager, and be available for emergency call out

Skills

• High School Diploma or equivalent
• Minimum of 2 years front office supervisory/management experience in guest relationship in hotel environment
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and demeanor with presentable physical appearance
• Ability to perform multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English and Arabic
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Good knowledge of hospitality business etiquettes