Asst Manager Customer Relation only Syrian/Lebenese/Egyptian/Jordanian

Suhail Bahwan Automobiles LLC - Muscat, Oman

Job Description

Only Relevant experience and Nationality. Other are not eligble for this position.

1st Preference : Syrian, Jordanian, Lebanese female candidates with 5 - 7 years experience

2nd Preference : Syrian , Jordanian, Lebanese male candidates with 5 - 7 years experience.

To manage CRM activities, performance and staff in order to respond to opportunities in the market by encompassing strategy, CRM operations, collaboration and sensing
Develop CRM strategy
Planning and implementation of CRM activities.
Coordination of collaborative CRM activities with other high level Managers
Managing the database and marketing service providers
Analyzing ROI on CRM activities and customer value growth
Analyzing customer satisfaction, retention & loyalty
Understanding sales processes involved in winning business
Plan for change management. As CRM always involves change, design incentives for people to change the way they perform their jobs
Motivate- sell the benefits of CRM to management and users
Setting processes and performance framework for business transformation for a CRM implementation i.e. business and process analysis and then designing the CRM application so it meets the business requirements of the organization.
Analyzing problems, errors and information access (who will have access to what)
Training all users
Minimizing duplications and data quality. Enforcing data entry standards
Measuring users, customer information, marketing campaign and system effectiveness
Building and maintaining relationships in house and with relative CRM vendors (call centre, advertising agency, IT providers etc.)
Follow up from A-Z the CRM concerns and queries from the OCMS
Preparing and sending Sales & Service Data to BMWME & CRM
Collection and compilation of demographic data
Manage database, event invitations
Coordinate with vendors and agencies to plan, prepare and execute events and their tearing down.
Service campaigns

Skills

Shouls Have automobile or relevant CRM, Call center experience
Should speaj fluent engilsh and Arabic - Arabic is must

Graduate - preference 1, Graduates + PG - Preference 2
+accomodation+car+gratuity+bonus
Experience: 5 to 10 Yrs

Education

Grad

About This Company

Suhail Bahwan Automotive is part of a multi- billion dollar plus Suhail Bahwan Group. Professionally managed, employing over 2000 employees, it has world class brands like, Nissan, Infiniti, Renault, and other leading brands. The company is young and rapidly growing and hence provides significant growth opportunities for its employees.