B2B Hotel Sales Associate

Job Description

The position is accountable for proactively soliciting and handling sales opportunities and involves dealing with Hoteliers at the upper end of the spectrum. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.

Skills

Education and Experience
- Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
- 3 years experience in the sales and marketing or related professional area preferably within the 5 star hotel industry


CORE WORK ACTIVITIES

Building Successful Relationships with Hotels
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Management.

Managing Sales Activities
- Participates in sales calls with members of sales team to acquire new business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identifies new business to achieve personal and location revenue goals.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the company.