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    Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.

    Blackberry Customer Service Representative (call Center)

    Nikai Group - Ajman, UAE

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    Job Description

    To handle customer inquires effectively based on a highly quality of service to reach customer delight guided by the processes and targets of the customer care center.

    • Handles internal and external customer inquires on the telephone providing accurate and pertinent information according to the Contact Center guidelines and quality standards.
    • Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.
    • Be prompt for work and back from breaks.
    • Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.
    • Builds a customer relationship /partnership, which adds value to the customer leading to a long term profitable relationship.
    • Shows a broad knowledge of products and services and their competitive advantages.
    • Handles and completes daily inbound call reports.
    • Follows the appropriate guidelines and procedures for any given situation.
    • Performs all duties assigned to him/her by the Team Leader and Supervisor

    Skills

    Professional skills and experiences

    • Minimum One year experience in telecommunication call center
    • 6 month blackberry customer support experience
    • Hold blackberry certification/ passed professional blackberry training is preferred
    • Fluent in spoken and written English & Arabic are a must.
    • Solid computer skills
    • Excellent Customer Care/Telephone Skills
    • Problem solving skills
    • Ability to deal with tough difficult and angry/upset customers
    • Ability to work under extreme pressure

    Education and age

    • Diploma (2/3 Years),Higher Diploma or Bachelor Degree
    ( Computer science is preferred )
    • Age 20 – 30

    Interpersonal skills

    • Customer oriented
    • Good selling and communication skills
    • Team player
    • Quality focused
    • Flexible
    • Polite

    Working conditions

    Need to be flexible to work in split shifts as we operate on a 24 hours a day, seven days a week basis.

    Job Details

    Job Location:
    Ajman, United Arab Emirates
    Company Industry:
    Customer Service; Information Technology
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service
    Joining Date:
    Unspecified
    Employment Status:
    Unspecified
    Employment Type:
    Unspecified
    Monthly Salary Range:
    Unspecified
    Manages Others:
    Unspecified
    Number of Vacancies:
    1

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Unspecified
    Residence Location:
    Unspecified
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Unspecified