WILL DO The Command Centre Agent/Executive- is responsible for primarily ... , be energetic and provide first call resolution (FCR) to all the ... customers. •Support Call Centre...
The Escalation Agent/ Executive - is responsible for primarily handling contact center escalation ... , be energetic and provide first call resolution (FCR) to all the ...
services supported by the contact center. Ensures that calls are being ... real time monitoring of all agent activities, ensuring they are adhering ... FOR •Monitors in real-time agent...
goal. Job Description The Floor Agent attracts potential customers by answering ... the customers landing on Contact Center. In case of complaint, ensuring ...