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• Greet and smile at all the customers. Receive the customer in a positive manner.
• Assist, inform and advise the customer if this is requested.
• Satisfy and encourage loyalty in the customer.
• Always offer the customer a sales option (clothing collection, perfumes, glasses, jewellery etc.)
• Know and empower the service policy of the company (exchanges, returns etc.)
• Carefully involve MANGO paper articles and include sweets, the catalogue, samples of perfume etc. in the bag.
• Close out the sale and payment quickly and effectively.
• Offer the fidelity card and the database sheet.
• Say goodbye to the customer with a smile, thank them and finish with a “See you soon”.
• Answer telephone calls. If this is not possible, ask for help from a sales person.
• Carry out the till procedure correctly (opening, registration, payment, transfers, closing, etc.)
• Carry out administrative tasks that are assigned by those in charge (filing, ordering of consumibles etc.)
• The person acts with speed and agility. They maintain a constant effort, adapting to changes in activity.
• They have self control in times of pressure. They do not lose form and they remain patient.
• For the Cashier this applies particularly to the capacity for increasing speed and reducing the length of the queue, but without making mistakes.
• Orientation towards Customer Service and Image.
• Responsibility and initiative.
• Orientation towards Personal Selling.
• Orientation towards selling through Merchandising.
• Knowledge of the product, its management and distribution.
• Team awareness.
• Energy and speed with self-control.
• Enthusiasm and commitment.
• Personal and professional development.
• The person transmits harmony, humility and affection.
• They apply the principle of “the customer is king and is always right”.
• They convey a genuine desire to help and serve the customer. They are quick to smile and to convey empathy.
• They help the customer to have a positive experience in the store.
• They provide polite, pleasant and friendly information and service to customers. They use appropriate, respectful language.
• They prioritise customer service, interrupting other tasks that they might be carrying out such as tidying the section, speaking to colleagues, etc.
• They have a looked after, positive personal image. They look after their physical appearance, their uniform, haircut, personal hygiene and any other aspect of which the customer may be aware.
• They are aware that they are “watched by customers" which means that they maintain their image even while carrying out other tasks or speaking to colleagues.
• They know how to deal with complaints and claims, creating customer satisfaction. They do not take possibly aggressive behaviour from customers personally. They never answer rudely or lose control.
• When faced with incidents, they act courteously. For example, if a product alarm sounds on exit from the shop, the first interpretation for the customer is "an oversight by the cashier".
- Job Location:
- Al Kuwait, Kuwait
- Company Industry:
- Company Type:
- Employer (Private Sector)
- Job Role:
- Joining Date:
- Employment Status:
- Full time
- Employment Type:
- Monthly Salary Range:
- Manages Others:
- Number of Vacancies:
- Career Level:
- Mid Career
- Years of Experience:
- Min: 1
- Residence Location:
- United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
About This Company
Al Hadabah International Co. has been established since 1976 with one electrical showroom in Hawally. The company has expanded its business activities through out the years and managed to establish a well organized professional Retail, Wholesale and Panel Board Assembly Line. The expansion managed to establish six retail showrooms throughout Kuwait. A wholesale department and three assembly locations, placing the company in the lead of being the strongest electical retailer and wholesaler in Kuwait.