Client Service Leader (ref: MOff-001706)

The Nielsen Company - Algiers, Algeria

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Job Description

Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to clients
Identify and recommend enhanced and new services that answer clients' business needs
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards

Skills

BA / BS Required (MBA desirable)
6 to 10 years experience in FMCG / Service / Retail industry
Working knowledge of statistics and multivariate analysis
Working knowledge of research techniques and methodologies
Proven project management experience
Effective writing skills
English & French fluency

About This Company

The Nielsen Company is a global information and media company with leading market positions in marketing information, television and other media measurement. The privately held company is active in more than 100 countries, with headquarters in New York, USA. The Nielsen Company provides measurement and analysis of marketplace dynamics and consumer attitudes and behavior. Clients rely on Nielsen’s market research, proprietary products, analytical tools and professional service to understand competitive performance, to uncover new opportunities and to raise the profitability of their marketing and sales campaigns. The Nielsen Company provides two major services for its Manufacturer and Retailer clients in the Region - Retail Measurement and Consumer Research.

The Nielsen Company has a strong presence in the Middle East, North Africa and Pakistan (MENAP) region with diversified business in FMCG, Telecom, Automobiles, Finance, Tourism and Government departments. We have more than 1300 employees working in 29 offices in 13 countries across the region. Our MENAP regional head office is located in Dubai, United Arab Emirate. For more about The Nielsen Company please visit www.nielsen.com