Customer Contact Coordinator

Manpower Middle East - Dubai, UAE

Job Description

Our client, a leading services company is currently seeking a Customer Contact Coordinator-( 3 Nos.) You will be reporting directly Customer Contact Supervisor, Middle East Position Purpose Reporting to the Customer Contact Supervisor, the incumbent will provide a support service for clients in the area. The (Customer Service Agent - Contact Centre Agent) is responsible for customer administration support for their clients and their Sales Partners working with Account Managers. Responsible for remotely representing the Customer service department to our clients, supporting and working with internal departments (Credit Management, asset management, operations, master data, customer support) and ensuring customer satisfaction and retention. Major Key Accountabilities Responsibilities include Work directly with clients to successfully implement customer service improvement programs as client self-serve and proactive client contact for data changes by providing remote training and support.). Work closely with the credit management team to escalate non-payment issues with client (i.e. pro-actively support our collections strategy Manage to resolution all queries from the client by identifying the correct account balance to resolve the issue and managing escalations if required. Opening the new accounts, verifying the rates, liaising with the master data for account validation. Represent customer service department to key internal and external clients to address high profile or recurring client issues and complaints. Ensure that appropriate action plans are in place, with regular feedback to the client. Investigating problems by running various reports from the CHEP SAP, Portfolio plus and and using this data to solve client problems. Recording all client correspondence and problems in the CHEP Siebel CRM system and raising the necessary activities to the different departments to ensure account reconciliation, debit credit notes. Conduct proactive client engagement through account review, online visit, inventory audit, satisfaction survey etc... Fielding with the inbound and outbound calls. Manage the existing accounts DPL with the addendums. Handling the cash sales advance matters and transactions to ensure billing accuracy, hire volumes and capturing daily cash sales THANs. Managing and updating the master data files and Accurate filing of customers documentation. Challenges Working under pressure Working in a team Ability to work in a multi-cultural fast pace environment. Key contacts InternalCustomer Relations departments within the company, particularly in own region External Equipment controllers at clients

Skills

Qualifications University degree. Experience 2 years customer service reconciliation experience. Skills and Knowledge Knowledge of Siebel and Portfolio would be an advantage proficiency in Word and Excel is essential.Team Players who are systematic, accurate, result driven, patient, non-aggressive and service orientated will be the best suited to handle this position. The ability to communicate with people at all levels internally and externally is essential. We require candidates who are Arabic as were need them to speak Arabic as their first language.

About This Company

Manpower, Inc. was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.