Customer Service Representative

Banque Saudi Fransi - Saudi Arabia

Job Description

1. Customer Interaction/ Guidance: Interact courteously and guide customers to appropriate service points, where relevant.
2. Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services.
3. Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference.
4. Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required.
5. Compliance & Control: Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.
6. Security: Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.

Skills

1. Knowledge of Bank Policies and procedures related to organization, operations, management guidelines, products and services.
2. Written and spoken fluency in Arabic; knowledge of the English language is a plus.
3. Working knowledge of SAMA rules and regulations.
4. Working knowledge of the local banking industry.
5. Service quality and customer care.
6. Knowledge of word processing and spreadsheet software.