Customer Service Representative (Arabic)

Manpower Middle East - Dubai, UAE

Job Description

Our client, a multinational IT company, world leader in digital security, is currently seeking to recruit a Customer Service Representative for their office in Dubai (Freezone). The position will be for a period of one year (with option to be renewed) and will directly report to the Customer Service Manager Supervisor.This position is a Contract Staffing role under Manpower.OVERALL PURPOSE OF THE JOB RESPONSIBILITIES- Develop close and confident relationship with customer to satisfy their needs. Manage communication and relation with the customer- Take total ownership on customers orders from the Purchase Order receipt to the delivery and invoicing- Co-ordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operation, Order manager or Site planning department- Is responsible for Customer Satisfaction and Service Excellence in terms of order treatment and follow-up from the Customer point of view Main Tasks- Act as main interface for customer and sales TC during order treatment process- Manage post sales activity for all products- Validate customers orders received from Sales or Customers, according to the client's procedure- Translate the customers orders in clients order entry system to allow treatment from order manager- Plan the sales orders with the manufacturing complying with the customers requirements - Acknowledge the orders to the customers within 48 hours use a standard leadtime for non executable orders when standard leadtimes are available- Coordinate the customers executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool- Coordinate with technical support technical information to execute an order- Relay information to from customers versus order manager- Follow up the sales orders until the shipment and invoicing in a proactive mode- Is in charge of the customers complaints registration and follow up- Contribute to the short-term billing forecast exercise in volume and its achievements- Ensure order are entered into backlog in an accurate and timely matter - Is responsible for updating the ERP of any change linked to the order to insure backlog report accuracy - Liaison with Operations in terms of all aspects of business- Report to customer the agreed reports- Attend customer meeting, assists customer when visiting clients facilities- Contribute to the On-Time-Delivery performance (OTD- OTR) and the order entry cycle time- Responsible to manage Return Material Acceptance process- Ask for risk order when necessary filling risk order authorization request- Alert Sales Operation of order received is not on line with forecast in order to launch the upsides management process- Select the supitem in the sales order according to the data given by the Supply Chain Record Management- Responsible to keep all files related to an order and to archive them according to local procedures and the corporate procedure of the client Internal External Interface- Production Scheduler, Studio Check and Print, Sales Operation, Supply, Sales, other Customer Service Representatives Managers, Shipping Department, Credit Management, Finance, Supply chain, Engineering- Customers, forwarders, External Control Associations (Veritas, ...), Chamber of Commerce..., when applicable Other Job Features Visits to customers or corporate trainings might imply travels abroad.

Skills

Knowledge- Sales administration and logistics ( Letter of Credit, Payment Terms, Customs Rules...)- System Tools IT Literate (Microsoft Pack Office, ...)- ERP knowledge is a plus Skills- Customer oriented and availability- Good organization skills- Rigour- Self-initiative- Stress resistant- Team Player- Good at interpersonal and intercultural communication. Education, Qualifications, and Special training College Education and above.Languages English and Arabic skill sets are a MUST.

About This Company

Manpower, Inc. was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.