To coordinate with Planning Manager on export orders to ensure timely scheduling of production.
To analyse customer order patterns and pro-actively follow up with customers for new orders.
To feedback customers on order status and to this end maintain active contact with planning production manager.
To execute export orders taking into account lead time involved for delivery.
To Ensure that customer outstanding status is well withing norms before dispatches.
To get involved in contracts for containers, vessels, trucks including rate negotiations.
Accurately carry out all documentation related with shipping and financial instrument.
To insure shipment against transit damage and claims in the event of damage.
To respond to all customers queries and build customers' confidence and service quality
To escalate product quality complaints of customers, arrange for investigations and execute any decision in respect of liquidation, disposal or returns of goods.
Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards
Ability to manage complex operations, processes and multiple assignments.
Ability to manage staff in a people focused manner.
Strong analytical and problem solving skills and the ability to successfully interact with staff and internal partners to problem solve to achieve goals.
Excellent communication, organizational, motivating and planning skills.
Management Degree / Post Graduate Diploma"
- Job Location:
- Company Industry:
- Company Type:
- Employer (Private Sector)
- Job Role:
- Customer Service
- Joining Date:
- Employment Status:
- Full time
- Employment Type:
- Monthly Salary Range:
- Manages Others:
- Number of Vacancies:
- Career Level:
- Years of Experience:
- Min: 5
- Residence Location:
- United Arab Emirates
- Bachelor's degree / higher diploma
About This Company
United Foods Company PSC is a UAE based public shareholding company that was established in November, 1976. The company is primarily engaged in manufacturing, processing and marketing of hydrogenated vegetable ghee, cooking oil, margarine, butter and bakery & industrial products. The company operates an edible oil refinery, a hydrogenation plant and a butter and margarine production plant. The company exports its products to a number of countries. United Foods Company has a strong commitment to produce high quality food products, provide healthy food to consumers and good returns to stockholders equity. We care for quality of life and a clean environment.
Our brands "Aseel", "Nawar", "Safi" and "Mumtaz' are well established and renowned in the region as well as in abroad.