The main job role of the feedback management services is to ensure that all feedback received by Bayt.com is answered promptly, intelligently, and empathetically in Arabic and English.
1. Answering daily job seeker feedback in a timely, accurate, and professional manner.
2. Writing monthly reports with a summary and analysis of job seeker feedback trends and consumer improvement recommendations.
3. Working cross-functionally with Technology, Sales, and Marketing to answer “consumer needs”.
4. Partake and brainstorm in departmental discussions on brand, voice, and tone with communication.
5. Help in assessing, editing, and ensuring consistency in all corporate communications materials including sales, marketing, advertising, content, etc.
Auditing help section periodically to ensure it is in line with feedback requests.
6. Taking part in generating ideas for increased engagement, including features, quizzes, competitions, and tools.
7. Assist with PR and marketing operations, when required.
The feedback management services representative also needs to efficiently communicate online with various kinds of users, and help foster and guide the conversations that they are having.
- Job Location:
- Company Industry:
- Translation; Journalism; Information Technology
- Company Type:
- Employer (Private Sector)
- Job Role:
- Employment Status:
- Full time
- Employment Type:
- Monthly Salary Range:
- Number of Vacancies:
- Career Level:
- Entry Level
- Years of Experience:
- Max: 2
- Residence Location:
- Bachelor's degree / higher diploma
About This Company
Bayt.com is the leading online recruitment website in the Middle East and North Africa (MENA region) today. With more than 20 million registered job seekers (November 2014) and almost 8 million visits each month, we represent all career levels, industries, and nationalities in the region. The website operates in three different languages -- Arabic, English, and French -- to cater to our diverse demographic. Bayt.com works with over 40,000 companies, from small businesses to large multi-nationals to governmental entities, and helps them to successfully attract and recruit qualified professionals and executives every day. From our 14 offices in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Qatar, Saudi Arabia, UAE, Sri Lanka and Pakistan, Bayt.com maintains an ongoing, dedicated customer support staff that is able to work directly with our customers to ensure their goals are achieved most efficiently and cost-effectively. Founded in 2000, Bayt.com has become one of the most trusted and respected brands in the region. Over the years, we have won numerous awards of recognition, including the "Leading E-Commerce Website in the Pan Arab Region" by the Pan Arab Web Awards (2007), the "Company of the Year" award by the TECOM Investments Pearl Awards (2009), and the "Top Companies to Work For in the UAE" award by the Great Places to Work Institute (2011, 2012, 2013 & 2014), and Best Workplaces in Asia 2015 award.