Field Service Engineer

Job Description

1. 1.Job Purpose.
Ensure that the filling line efficiency at the customer site is maximized, considering the commercial conditions.

2. Reporting Relationships.
Technical Manager/Site Manager

3. Principal Responsibilities/Key Result Areas. Define the responsibilities of the job
1 Responsible for the inspection, repair, preventive maintenance and trouble shooting at the customer site.

2 Write the technical reports and record any customer complaints and forwarding to the responsible department.

3 Support of the customer staff regarding technical problems.

4 Ordering of spare parts when required with customer approval.

5 Installation of modifications when required.

6 Leading of the personnel at the site when required.

7 If required installation of filling line.

Competencies
Analytical Thinking
(Analyzing and synthesizing information to understand issues, identify options and support sound decision making)
Problem Solving
(Identifying problems and the solutions to them)
Information Gathering and Processing
(The ability to locate and collect data from appropriate sources and analyze it to prepare meaningful and concise reports that summarizes the information)
Attention to detail
(The ability to be conscience, consistent and though)

Skills

Experience:
Essential: Experience regarding filling machines
Experience regarding field service and customer contact
Self-dependent work experience
Desired: PLC programming experience

Computer Knowledge:
(Basic/Advance)
Essential: MS Office

Languages required to be known:
Essential: English
Desired: French/German/Arabic

Legally required skills:
(e.g. Driving License)
International driving license
Passport

Education

Electrical / Electronics / Instrumentation / Mechanical - Technical Diploma / Certification