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Field Service Representative

Boeing - Doha, Qatar

Ref. JB1585963

Job Description

You will be required to:

• Boeing products i.e. 747 and 777 aircraft. Should have hands-on experience with these products, i.e. troubleshooting, resolving problems in field.
• Coordinate the development of routine troubleshooting procedures by using established processes and communicating with functional organizations (e.g. engineering, program office, customer) to isolate equipment problems not detected by tactical diagnostics/documentation.
• Develop relationships with immediate customers and their senior leadership by communicating and understanding their needs, expectations, and requirements, soliciting customer feedback, and taking action to ensure customer satisfaction with the company's products and service.
• Provide assistance with the interpretation of technical documents (e.g. orders, manuals, maintenance manuals, operating procedures, drawings, interactive electronic technical manual) by communicating with operators/maintainers to ensure the intent and purpose of the documentation is understood and followed.
• Document field site activities by preparing and transmitting reports (e.g. customer/site activity, technical/operational data, problems, publication change requests, continuous process improvement data) to provide status of product/customer issues and developments.
• Develop and provide solutions to a wide variety of technically complex problems without assistance.
• Be able and willing to support customers AOG requirements by coordinating with customers as well as home business units until resolution is defined.
• Conversant with the aircraft spares market to support customers’ needs as well as supporting home Spares Business units sales.
• Have good writing and communicating skills to support the daily technical issues, technical seminars and leadership meetings.
• Have desire to learn new products and technology that customers will be using in future.
• Have good computer skills (software and hardware) to support current and future aircraft maintenance.
• Able to work in a team environment, share technical expertise and learn from representatives
• Additional tasks (reflects additional typical job family activities. Specific activities may vary by business unit, region, site or assignment):
1.Monitor and report customer information (e.g. business developments, key personnel changes, business opportunities) that could be used in marketing and sales of Boeing products and services.
2. Perform business activities by using established company/field service policies and procedures to support field service business processes.
3. Provide specialized on-the-job training to the operators/maintainers by explaining theory of operations and demonstrating basic operating, maintenance, servicing procedures, and troubleshooting techniques, and by using special tools and equipment to supplement formal training.

This job may be level E3 or E4 and will determined by the level of experience and qualifications of the selected candidate, in relation to the scope and responsibility of the position.


• Knowledge of associated regulatory requirements and related impact on aircraft performance.
• Able to work in a team environment, share technical expertise and learn from experts.
• Utilize this knowledge to resolve customer issues.
• Knowledge of various engineering disciplines such as electrical, mechanical, and systems.
• The ability to communicate with technical personnel from multiple skill areas and functions to evaluate technical information and issues impacting design, production, and support of products, services, or other deliverables.
• Good communication skills and fluency in English (written and spoken).
• Need good computer skills; e.g. Excel, Power Point, Word, etc.
• Must be able to adapt to Airline and local culture.
• Must value diversity in the work place and respect cultures other than your own.
• Proven record of high integrity and performance.

Typical Education/Experience:

• Degree qualified engineer with aircraft maintenance engineer license is preferable for this job.
• 10 years experience in aircraft engineering preferred.
• Having Boeing aircraft experience is mandatory.
• Must be flexible and able to adapt to Airline and local culture.

Other Job related information: This position will be part of Boeing International. This requisition is for an international, locally hired position in Doha, Qatar.

Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will be commensurate with experience and qualifications and in accordance with applicable in country law. The employment is subject to the candidate’s ability to satisfy all local labor formalities. Relocation benefits may be limited to in-country or in-continent moves and may not be available for overseas relocation.

Job Details

Job Location:
Doha, Qatar
Company Industry:
Company Type:
Employer (Private Sector)
Job Role:
Employment Status:
Employment Type:
Monthly Salary Range:
Number of Vacancies:

Preferred Candidate

Career Level:
Mid Career
Years of Experience:
Residence Location:
Bachelor's degree / higher diploma

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About This Company

Boeing is the world's leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft combined. Additionally, Boeing designs and manufactures rotorcraft, electronic and defense systems, missiles, satellites, launch vehicles and advanced information and communication systems. As a major service provider to NASA, Boeing operates the Space Shuttle and International Space Station. The company also provides numerous military and commercial airline support services. Boeing provides products and support services to customers in 150 countries and is one of the largest U.S. exporters in terms of sales. Boeing has a long tradition of aerospace leadership and innovation. We continue to expand our product line and services to meet emerging customer needs. Our broad range of capabilities includes creating new, more efficient members of our commercial airplane family; integrating military platforms, defense systems and the warfighter through network-centric operations; creating advanced technology solutions that reach across business units; e-enabling airplanes and providing connectivity on moving platforms; and arranging financing solutions for our customers. Headquartered in Chicago, Boeing employs more than 170,000 people across the United States and in 70 countries. This represents one of the most diverse, talented and innovative workforces anywhere. More than 140,000 of our people hold college degrees--including nearly 35,000 advanced degrees--in virtually every business and technical field from approximately 2,700 colleges and universities worldwide. Our enterprise also leverages the talents of hundreds of thousands more skilled people working for Boeing suppliers worldwide.