The incumbent in the position is responsible for leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the operating procedures and hotel Standards. He is responsible for the smooth running of the hotel front office and reservation department.
•Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
•Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
•Maximizes hotel revenue by controlling room inventory, group blocking, packages, reinforcing the late charge policy.
•Handles all customers’ complaints occurring to ensure their satisfaction.
•Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
•During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
•Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order. Takes corrective actions if necessary.
•Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.
- Monitor Train Front office personnel to ensure guest receive warm attention and personal recognition.
- Marketing Hotel Products including package.
Bachelor's degree in Hospitality, Business Administration or other related discipline.
•Minimum 7 years hotel experience 3 of which as front office and/or Night-Shift Manager.
•Knowledge of Up Selling technique
•Knowledge of maximizing revenues
•Problem solving & Decision making
•Concern for quality
•Cross cultural sensitivity
•Customer service orientation
•Listening and Oral Skills
•Computer literate with knowledge of variety of computer software applications.
•Experience in managing Hotel Reservation.
- Job Location:
- Saudi Arabia
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- Company Type:
- Employer (Private Sector)
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About This Company
Madian Saleh Hotel opened in the year 2000 located in Al Ula with total 112 letting units.
Alula is considered the No.1 tourist destination for international tourism.
The UNISO included Madian Saleh as one of the world heritage tourism and hospitality business. Recently we’ve opened another Resort Hotel in Al Wejh, famous for its virgin beaches. Both hotels are 4 stars.