Front Office Manager

Vision Hotels Management - Abu Dhabi, UAE

Job Description

• Manage the overall operations in the department and ensure that quality service is provided at all times.
• Attend to Guest inquiries, requests, complaints.
• Monitor departmental costs to ensure performance against budget.
• Ensure proper training and procedures are in place to ensure quality services
• Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
• Monitors Front Office personnel to ensure guests receive warm attention and personal recognition.
• Informs other operational departments regarding matters that require their attention.
• The ability to display a high degree of professionalism and integrity as befitting a member of the management.

Skills

• University graduate, preferably but not limited to Hotel & Restaurant Management, Mass Communication, Commerce courses.
• At least 3 years experience as a Front Office Manager in a reputed Hotel.
• Knowledge in Fidelio or Opera a must and Microsoft Office programs necessary; familiar with contracts and lease agreements.
• Good oral and written communication skills (English).
• Analytical and listening skill; ability to negotiate and close deals; excellent in decision making; good interpersonal communication; good in delegating and evaluation; excellent coaching and administrative skills; multicultural; stress management.
• Excellent leadership qualities; friendly and tactful; courteous; trustworthy; enthusiastic; systematic; meticulous; alert in details; initiative; can work under pressure; service oriented; possesses a positive working attitude; results driven.