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    Junior Operations Manager - Al Marjan

    Al Bustan Palace, A Ritz-Carlton Hotel - Oman

    Al Bustan Palace A Ritz Carlton Hotel

    Job Description

    Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

    CORE WORK ACTIVITIES

    Assisting in Food and Beverage Operations
    * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    * Provides excellent customer service to all employees.
    * Responds quickly and proactively to employee's concerns.
    * Uses coaching skills throughout the property.
    * Demonstrates self confidence, energy and enthusiasm.
    * Motivates and encourages staff to solve guest and employee related concerns.

    Ensuring Exceptional Customer Service
    * Provides excellent customer service.
    * Responds quickly and proactively to guest's concerns.
    * Understands the brand's service culture.
    * Sets service expectations for all guests internally and externally.
    * Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    * Follows up to ensure complaints have been addressed to the guest's satisfaction.
    * Develops a relationship with all guests to build repeated clientele internally and externally.

    Additional Responsibilities as Assigned
    * Complies with all corporate accounting procedures.
    * Assists GM as needed with annual Quality audit.

    Skills

    High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

    OR

    2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

    Job Details

    Job Location:
    Oman
    Company Industry:
    Hospitality/Tourism/Travel
    Company Type:
    Employer (Private Sector)
    Job Role:
    Support Services
    Joining Date:
    Unspecified
    Employment Status:
    Full time
    Employment Type:
    Employee
    Monthly Salary Range:
    Unspecified
    Manages Others:
    Unspecified
    Number of Vacancies:
    1

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 3
    Residence Location:
    Oman
    Gender:
    Unspecified
    Nationality:
    Unspecified
    Degree:
    Unspecified

    About This Company

    Meticulously designed for comfort and convenience, our 250 Muscat hotel rooms and suites have been uniquely appointed to reflect both local traditions and art deco influences. Each of our luxurious guest rooms and hotel suites in Oman feature magnificent mountain, sea or garden views, plush accommodations, high-speed Internet access and ample work space, making these Muscat suites and hotel rooms perfect for both business and leisure travel alike.