Operation Manager

Job Description

• Recruiting new team members in coordination with the Admin Department.
• Developing standards of performance.
• Ensuring that employees are professionally supervised and motivated
• Discussing timely employee feedback on performance with branch supervisors.
• Assessing training needs and ensuring ongoing educational programs.
• Taking disciplinary actions, rewarding staff and reporting to the General manager.
• Ensuring that production deadlines are met to avoid any delays for the client.
• Proposing and finding solutions on day to day issues to meet customer requirements.
• Being proactive and foreseeing possible difficulties.
• Finding solutions to problems and taking the necessary actions.
• Encouraging a desire by team members to meet & exceed customer expectations.
• Constantly searching for new ways to enhance skills.
• Training continuously for consistent and effective production.
• Coaching & correcting employees.
• Developing & encouraging teamwork.
• Providing decisive leadership and leading by example.
• Preparing budgets and means to reach them.
• Proposing and following on the implementation of ways to minimize wastage.
• Encouraging the staff to develop new methods of productivity.
• Regularly following the transactions on the used software.
• Ensuring effective communications between employees.
• Coordinating all activities within relevant outlets.
• Communicating with other departments to ensure the smooth running of the operation.
• Ensure high quality and cost effective products with purchasing executives.
• Work with branch supervisor to ensure products are up to company specifications.
• liaise with accounting department on takings and expenses to ensure accurate returns and budgets.
• Manage and hire staff to ensure good cover and required delivery of service.
• Coordinate with Marketing Department on regular promotions.
• Ensure company standards and specifications are met.
• Initiate end of month branch stock take and coordinate with Accounting and purchasing.
• Address any serious discrepancies with Accounting and take measures.
• Update Software accordingly.

Skills

- Experience in luxury brand or FMCG is a plus
- Hands on experience in the operations of the whole business unit(including knowledge of distribution, supply chain, marketing etc..)
- Experience in product forecasting & ordering
- Progressive experience in managing a multi- unit food service retail organization.
- Financial analysis & profit and loss responsibility.
- Judgment and Decision Making
- Active Listening

Education

Business and/or food service/hotel management degree desirable