• Upon check in, registers guest and assigns rooms. Accommodates special requests whenever possible. If needed, assists guests in completing the registration cards. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Verifies the guest’s method of payment and follows established credit-checking procedures or refers cash handling payment to cashiers. Invites bellman to escort guest to the room.
• Upon check out, processes the guest check out procedures. Receives payment from guest. Settles the guest account and gives him/her a copy of the invoice.
• Handles all front office cashier’s transactions such as posting charges to guests, taking room payment and exchanging foreign currency according to the procedures. At the end of shift, balances cash float.
• Answers all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle.
• Coordinates room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests.
• Keeps informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possesses a working knowledge of the room reservation procedures. and takes reservations and cancellations if required.
•Maintains the neatness of working area.
• Knowledge of hotel business operations.
• Flexibility in the shifts scheduling.
• Customer service orientation.
• Cross cultural sensitivity.
• Teamwork / co-operation.
• Listening and oral skills.
• Basic writing skills.
• Enthusiastic and pleasant personality.
• English Language.
- Job Location:
- Khobar, Saudi Arabia
- Company Industry:
- Company Type:
- Employer (Private Sector)
- Job Role:
- Customer Service
- Employment Status:
- Full time
- Employment Type:
- Monthly Salary Range:
- Number of Vacancies:
- Career Level:
- Entry Level
- Years of Experience:
- Residence Location:
- Saudi Arabia