Restaurant Manager - Alforno - UAE

Alshaya - UAE

Gold Career Provider This employer achieved a Gold Career Provider status based on their record of hiring on Bayt.com.

Job Description

The Brand:


AL FORNO, the new gem in Italian dining offers traditional, authentic and hearty home-style cuisine from across the length and breadth of Italy, from the simple pleasures of fresh home-prepared pastas to pizzas baked using an original wood-burning oven for a most unique flavour.
The Italian countryside ambience of AL FORNO combines original terracotta tiles, inverted basket lampshades, Italian ceramic pottery and a traditional wood fired oven, with a breathtaking view of the water fountain and open skies, through expansive floor-to-ceiling windows. The open kitchen provides an interesting glimpse of the hustle and portrays true Italian spirit.
AL FORNO offers an imaginative menu from the heart of Italy. AL FORNO's Italian-born Executive Chef has drawn on his roots to create classic and authentic dishes. A diverse range of menu selections includes traditional delicacies such as soups, salads, appetizers, risottos and pastas.
AL FORNO blends tradition, balance and simplicity - the key to true Italian cuisine.

Role:

An exciting opportunity to join our delicious brand.
As a Restaurant Manager you will be responsible of a multitude of tasks including:


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Full operational responsibility for the restaurant


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Working closely with the Operations Team and Business Management


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Extensive people development, including, training and mentoring


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Uphold the brands vision


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Extensive Quality and hygiene assurance


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To reach and exceed your targets


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Love your job



You will ideally have at least 5 years plus experience in a high volume, fast paced restaurant.
You will certainly have experience in managing a high number of hungry and energetic individuals
Excellent communications skills in English
Computer knowledge

Skills

Key Responsibilities:

The Restaurant Manager is responsible for all front-of-the-house (FOH) functions on an opening, mid- or closing shift to include guest relations, supervision of all FOH staff and staffing levels, proper restaurant ambience, housekeeping, and set-up, food & beverage quality, safety and pace.  The Manager ensures that the shift is run in a smooth manner and attends to any unexpected problems or emergencies that may arise.  The Manager is assigned a work group consisting of a FOH department (i.e., Front Desk) and/or a profit/cost center such as Retail or Repair and Maintenance.  The Manager is responsible for staffing, scheduling, financial goals and staff development of the assigned work group.  
People:

- Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.  Personally intervenes to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas of the restaurant.

- Supports and works well with all members of the management team.  Communicates with team members, GM, and corporate staff using "four way" communication.  

- Demonstrates and extends same "caring for the needs of the guests" attitude with staff.  Demonstrates skill and care when selecting, orienting, training, coaching, appraising and terminating of staff.  Works with GM, team members and HR on disciplinary matters and issues.  Cross trains and develops staff to provide opportunities for growth and advancement. 

- Using learned recovery techniques, successfully resolves guest problems to ensure the guest's happiness .  Documents unresolved situations for corporate intervention.

- Takes responsibility for growth and development by setting goals and seeking out knowledge without direction.

- Maintains good energy and positive image to guests and staff during the shift.


 Operational Excelle