Retail Store Manager

Job Description

Key Accountability

 Maximise stores sales for the specific brands
 Improve footfalls conversions
 Enhance customer satisfaction
 Ensure adherence of VM standards
 Minimise shrinkages
 Adhere to stores operating policies and procedures across all stores

Supervisory Activities

 Ensure highest level of customer service and customer satisfaction
 Ensure housekeeping and cleaning standards are adhered across select locations
 Ensure safety standards are adhered across locations
 Ensure adherence of post sales services and customer returns policies
 Ensures that merchandise is inspected on receipt by the department, checks for damage, shortage, etc.
 Ensure timely response for customer feedback and timely implementation of suggestions, if required
 Handle and resolve sales staff grievances
 Ensure timely collection and return of merchandise from warehouses

Execution Activities

 Adhere to companies policies and procedures of retail operations
 Monitors and controls the efficient operation of the pay units
 Monitors all types of payments including credit cards, foreign currency, refunds, exchanges, etc
 Ensures that the merchandise in the department is displayed as per the standards established by the company
 Ensures sales staff follows company policy on service and pay-point procedures
 Ensures the maintenance of the highest hygiene and safety standard in the Store
 Ensures staff rotas are followed, etc. Meal breaks, days off.
 Plans staffing schedules and ensures adequate staff coverage
 Assist brand managers and visual merchandisers in the implementation of visual merchandising plans
 Reviews stock levels and initiates requisitions, stock replenishment and inventory counts and gets feedback from sales team
 Assist in timely stock taking across locations
 Ensure that any paperwork including stock invoices and transfer out documentation is controlled and any discrepancies are checked and reported
 Monitor and implementation of security measures across select locations to minimize shrinkage
 Develop weekly sales floor coverage
 Implement standards for store layout, product displays and customer service
 Analyse slow moving, non-moving and obsolete items and recommend course of action for disposing such stocks to the Assistant Manager - Area Operations / or brand managers
 Provide suggestion to Assistant Manager - Area Operations / Operations Manager in identifying areas of improvement for
 Increasing footfalls,
 Conversion of footfalls
 Sales of merchandise at full price
 Reducing costs of operations
 Improving customer’s shopping experience across locations
 Evaluate and train staff for improving efficiency of operations
 Manage accurate cash management at stores

Skills

• Core competencies
 Total experience of at least 4-6 years in a multi unit multi brand retailing company (preferably apparels) in the retail operations
 At least 1-2 years of experience in managing the retail operations of single/ multiple store/s
 Should have exposure in retail operations and retailing practices in the middle east countries
 Should have knowledge of retail advertising, sales promotion and/or visual merchandising techniques
 Ability to manage store operations including handling merchandise, customer management, infrastructure management, visual merchandising, manpower management, etc
 Should be able to identify, understand and resolve customer’s needs and issues
 Possess strong sales skills
 Strong interpersonal, communication and convincing skills
 Should have an attractive and pleasing personality
 Exposed to work effectively in a multi cultural environment