Sales Associate

Ali Abdulwahab Al Mutawa Commercial - Al Kuwait, Kuwait

Job Description

Purpose of Job:
The position serves as a frontliner of the business. It is responsible to achieve given sales target, comply in the required Customer Service Standards

Essential Duties and Responsibilities:
- Maintains efficient/effective customer service using the CS and Selling Process at all times
- Maximizes sales opportunities in the process of closing a sale during customer encounters
- Performs the following functions to drive more sales:
- Attends and assists customers in the selection and choice of merchandise
- Presents features, functions, purposes, benefits, uses, brand and quality of the products
- Ensures to push suggestive selling techniques by offering other product alternatives
- Replenishes items on display and ensures availability of items in the selling area
- Merchandises and arranges display of items
- Monitors movement of items and informs the store/showroom management team of the fast and slow moving items as basis for future replenishment activities
- Updates the Line Manager of inter-store/showroom transfers to ensure quality/adequate quantity of merchandise and timely delivery of items
- Ensures that all items in the selling area are properly displayed and merchandised, with correct prices, with labels and security tags
- Promotes and supports store/showroom campaigns, brand marketing strategies, activities, promotions and loyalty programs
- Helps implement health, safety and security control and practices in the workplace - e.g., merchandise loss, damage, pilferage, theft, fire prevention, etc.
- Assists in periodical/yearly store/showroom inventory/stock-taking
- Deals with customer queries and routine product questions utilizing store/showroom and product knowledge
- Handles customer complaints and directs concerns to appropriate channels when necessary
- Ensures cleanliness and orderliness in cleaning the store/showroom if necessary and proper stocking of items
- Supports management decisions, requirements, expectations
- Commits to follow and observe all store/showroom policies, rules and regulations
- Performs other related duties and responsibilities as directed by his/her Line Manager/s

Skills

- 3-5 years previous job experience with customer service or sales support background
- Bilingual - Arabic and English is a plus factor

Core Competencies
- Achievement Orientation
- Customer Service Focus
- Interactive Communciation
- Teamwork and Cooperation

Education

College Level / 2-4 year college graduate preferred

About This Company

The business of our company started in 1918 immediately after the First Word War, flourished after he second Word War right after the oil discovery in Kuwait.
AAW Was developed and recognized later on as one of the major trading companies in the country, with its official registration in the Ministry of Commerce and industry on 20 February 1956.

Since then, our company has experience an impressive growth and has encompassed principal activities in the following segments:

• Consumer Goods
• Pharmaceutical - Wholesale and Retail
• Real Estate
• Home and Office Furniture and Carpets
• Kitchen Appliances
• Premium Home Appliances
• Outdoor Products and Retail
• Sports Apparel and Lifestyle

Procter & Gamble products, and leading brands such as Hoffman La Rosch, Siemens, Basset, Century Furniture, Bosch, Nolte Kitchens, Jansport, Eastpak, The Athlete's Foot, Curves Fitness Center amongst others are all part of our portfolio.
With more than 1,200 employees, we continue to actively engage in developing new areas of expansion while diversifying our range of value products and services.