Senor Executive, Quality Control (ref: MOff-001430)

The Nielsen Company - Casablanca, Morocco

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Job Description

Managing the team and driving the quality aspect of data and resources in all projects and establish various QC mechanisms
Planning and scheduling as per the dates of briefing, field work and dispatch etc. so as to avoid delays
Ensure to conduct quality control in an unbiased and timely manner
Independent check/validation on process/project
Quality Control team briefing and training on Market Research tools and basics
Ensuring proper communication with Field, PMT, Global Operations and Client Servicing in some cases and guiding the Quality Control Associates accordingly so as to manage the resources effectively
Ensuring Quality Control is the helping hand of Data Acquisition and not the fault finder (as the general perception is)
Initiate ad-hoc audit based on need basis (triggered by client)
Real time monitoring/listening to the recorded interviews (CATI Projects) and giving feedback
Maintaining the proper updates/follow ups required for smooth functioning of the Quality Control processes as per the norms
Reviewing the reports including in process checks, final reports etc.
Preparation of periodic project completion details (PCD)
Assisting and motivating the team to ensure the effective work performance
Has to take care of providing adequate infrastructural support to Quality Control Associates to function properly
Taking decisions on the critical projects
Leverage learning from previous projects and use it to enhance the efficiency of associates
Provide feedback to CS on the findings of the Quality Control checks
Ensure execution of all projects with allocated Quality Control budgets
Ensuring the timely settlements of remuneration and reimbursements of the team

Skills

College graduate (MBA desired)
Exposure to Data Acquisition with 6-8 years of experience in Market Research. Experience in Quality Control is an added advantage
Knowledge of market research industry and tools used in it
Skillful in team management
Good working knowledge of MS Office

About This Company

The Nielsen Company is a global information and media company with leading market positions in marketing information, television and other media measurement. The privately held company is active in more than 100 countries, with headquarters in New York, USA. The Nielsen Company provides measurement and analysis of marketplace dynamics and consumer attitudes and behavior. Clients rely on Nielsen’s market research, proprietary products, analytical tools and professional service to understand competitive performance, to uncover new opportunities and to raise the profitability of their marketing and sales campaigns. The Nielsen Company provides two major services for its Manufacturer and Retailer clients in the Region - Retail Measurement and Consumer Research.

The Nielsen Company has a strong presence in the Middle East, North Africa and Pakistan (MENAP) region with diversified business in FMCG, Telecom, Automobiles, Finance, Tourism and Government departments. We have more than 1300 employees working in 29 offices in 13 countries across the region. Our MENAP regional head office is located in Dubai, United Arab Emirate. For more about The Nielsen Company please visit www.nielsen.com