Telesales

Job Description

Telesales representatives are sales people who use the telephone to reach potential or existing customers. Those who sell their companies' products to other organizations can be called inside sales representatives. Selling done through phone calls to an individual might be referred to as telemarketing. Excellent communication and phone skills, persuasiveness, patience, persistence and keyboarding skills are needed for either type of telesales position.

Telesales representatives make the customer interested in what they are selling and turn that interest into sales. They may make outbound calls or accept incoming calls to describe their products, explain the benefits of these products and answer their customers' questions. Both inside sales and telemarketing job titles may fall under the telesales umbrella.

Skills

Telesales representatives must have excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers. While they may work from a script, telesales reps must also have the ability to be flexible and creative in dealing with customers. They must represent the company in a positive light at all times; this calls for optimistic people who aren't easily upset and who naturally like working with others.

Sales representatives must be persuasive and highly motivated to make sales. Since it is often necessary to establish a relationship with a client before a successful sale, they must also be patient and persistent.

Telesales representatives are often required to input sales data into a computer while on the telephone with a customer, so keyboarding skills are required.

Education

High qualification