Trainee Relation Officer - QTR

Job Description

Key responsibilities for the position daily duties:
 Build relationship with customers as being the contact point for them during their courses
 Contact students when needed for information about the classes
 Responsible for the documentation of students such as printing the grades, printing the exams and receive applications from students
 Responsible for answering to general requests including rejoining, cancellation
 Perform the evaluation for the students when courses are finished
 Welcome feedback and notes from all students at any time
 Enroll new customerson the system after receiving the registration when there is a new course
 Responsible for filing all registrations
 Follow up on the financial requirements from students
 Responsible for collecting the attendance sheets from instructors and preparing them to send a copy to finance department, a copy to the Corporate Sales department and to file the originals
 Enter the data of the new customer in the TP and enroll them
 Putting signs for the new classes
 Update the TR files (GPA, Compensation, Reset exams, ..etc.)
 Follow up with the trainers to know the attendance status for each student and contact the one who is to absent too much
 Check & monitor the attendance files to ensure all of them are updated
Teamwork, Cooperation and Communication (examples):
 Communicates effectively with customers, instructors and other departments when needed
 Willingly works extra time to meet given deadlines
 Initiative in guiding new students to their classes and answer their questions

Skills

• Bilingual Arabic and English.
• Able to work 2 shifts from 8.30 till 1.00 and from 4.30 to 8.30
• Knowledge of administrative and systems such as word processing, Spreadsheet, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Service Orientation — actively looking for ways to help people.
• The ability to identify and understand the speech of another person.
• The ability to communicate information and ideas in speaking so others will understand.
• Flexibility
• Teamwork / Cooperation / Innovative
• Self-Management
• Organizational Skills
• Effective Communication Skills (Spoken and Written)

Education

administration