Business Writing For Administrative Professionals

This practical four-day course will focus on the fundamentals of writing business communication as they apply to people working in administrative positions.

Topics include:

Basic formats - and when to use them

Ten principles for readability

How to write letters that get results: four techniques for power and persuasion

Ways to use your writing to gain recognition

Tools and techniques to understand your reader and to select the most appropriate approach

How to handle criticism

How to turn dictation into a readable document

Effective mind-mapping skills to help you get started with your writing and to overcome writer’s block

Improve the readability of your documentation by following simple layout guidelines, organising your documentation content to ensure clarity, and using clear and concise business writing techniques

Ensure your written materials meet the needs of your audience by clarifying your brief thoroughly before you start to write using the audience planner

Produce business writing more quickly by using templates for your documents

This course is designed to help administrative professionals develop top-drawer writing skills to increase their effi ciency and to support their organisations more effectively.

It is especially suitable for administrative assistants, administrative support personnel, offi ce managers, personal assistants and executive secretaries/assistants interested in improving their business writing skills.