Emotional Intelligence

Emotional Intelligence (EI) makes the difference between average performers and star performers. Exceptional employees appear to be those who have greater levels of self-awareness and who are not only able to manage themselves but are also able to understand and work effectively with others.

The rules for the workplace are gradually changing and we are judged completely differently to how we would have been twenty years ago. How intelligent you are, how much training you have had, or your qualifications do not play the central role they once did. Employers are now concerned with how you handle yourselves and each other. Explore how to develop your emotional intelligence and perform at a higher level.

This training programme will show you how to perceive, understand and express your feelings accurately and learn how to control your emotions so that they work for you and not against you. Each category in Emotional Intelligence is explored in detail to help advance your understanding of how to utilise it to your advantage.

The concepts of Stephen Covey’s ‘Seven Habits of Highly Effective People’ are also addressed to briefly reinforce the categories of Emotional Intelligence.

Gain a better understanding of how Emotional Intelligence impacts our life, learn how to become more self-aware. Manage yourself and your emotions more efficiently.

• Know how to deal with conflict situations
• Understand the principles of feedback - giving and receiving
• Define the various EI competencies and identify areas for improvement as needed
• Identify their personal strengths and blind sports revealed through the Personality Profiling, the Johari Window and EI self-assessments
• Determine the impact of different leadership styles and their associated competencies on organisational climate