Office Procedures and Administration

Today’s office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing.
Delegates will develop the necessary technical, organisation and interpersonal skills that will enhance their role as an effective member of the office team.
Explore how to build strong business relationships, and manage yourself effectively. Learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your team, work well with multiple teams, and manage the office successfully.

•Identify the roles and responsibilities of key administrative staff
•Understand the activities of the organisation.
•Have a general knowledge of IT.
•Understand basic office procedures.
•Gain a better understanding of filing methods and procedures
•Learn how to manage time efficiently and deal with stress management
•Enhance communication and interpersonal skills.
•Learn how to be assertive and build a rapport with the boss.
•Identify who your customers are.
•Practice professional business writing.
•How to be assertive in the workplace.
•Your role in meetings.
•Identify different types of templates for all forms of business correspondence - letters, memos, e-mails, minutes, etc.
•Understand the different types of finance used in the office.

Open to all