F&B Attendant

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Based at InterContinental Muscat, F&B Attendant is responsible for dealing with guests' requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests. They should be capable to serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager, or his/her delegate and within the limits of the established Intercontinental Hotels Group policies and procedures.

A little taste of your day-to-day: 

Every day is different, but you’ll mostly be:

• Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
• Presents bills to guests and ensures settlement of the same
• Promotes all menu items and promotions
• Ensures all opening and closing duties are followed according to the checklist
• Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
• Responsible for clearing and arranging the stations
• Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
• Ensures that all billings are correct
• Complies with company grooming and hygiene, and uniform standards
• Complies with timekeeping and attendance policies
• Performs other duties and special projects as assigned
• Ensures compliance with relevant employment laws and hotel or company policies and procedures
• Reads, understands and implements the relevant sections of the FLS policy

What We need from you:

• Should have at least 1 year experience in hospitality industry in 4–5-star hotel
• Should have excellent knowledge about spirits and wines
• Should be fluent in English (speaking, reading and writing).  Arabic is an advantage
• Good knowledge about micros operating system
• Good skills in customer service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

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