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    Front Office Supervisor (Al Gassar Resort)

    Alfardan Group - Doha, Qatar

    Ref. JB1616428

    Job Description

    • Ensure resident satisfaction at all times, while maintaining the resort policies and standards
    • Responsible for checking in and checking out tenants and guests, in a friendly and professional manner. The associate will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of Al Gassar Resort
    • Handle the arrival and departure of tenants and guestst, following established The Al Gassar Resort Standards
    • Handle all cashiering transactions (posting charges to resident rooms, exchanging foreign currency, etc.) and balancing any issued cash floats at the end of each shift
    • Respond to all resident requests and questions in a professional and courteous manner, whether via telephone, in person, or via e-mail, providing accurate information and taking appropriate courses of action (message handling, dealing with tenant / guest complaints, etc.)
    • Be knowledgeable at all times of updated product and service information, including daily resort meetings and events
    • Possess a working knowledge of reservation procedures
    • Assist tenants and guests with all Concierge-related queries
    • Prepare month-end invoices for residents
    • Keep abreast of all information concerning the resort A La Carte Services, local places of interest, restaurants, transportation, sports facilities, places of worship, shopping areas and all relevant information likely to be of a tenants’s interest
    • Complete additional tasks as assigned from time to time by their supervisor. This may include training and meeting attendance


    • Is an ambassador of the company in and outside of the work place
    • College degree in Hotel Management or a related field is preferred
    • A minimum of 2 years experience in a similar position in a 5-star hospitality company
    • Excellent verbal and writing skills
    • Knowledge of basic hotel and residence business operations preferred
    • Fluency in English is a must
    • Fluency in Arabic or additional language is an asset
    • Strong customer service orientation
    • Team player &fFlexible in scheduling
    • Enthusiastic and pleasant personality

    Job Details

    Job Location:
    Doha, Qatar
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 2
    Residence Location:
    Bachelor's degree / higher diploma

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    About This Company

    Alfardan Group has earned a reputation for being a leader in the premium lifestyle market. Our reputation for excellence has attracted market leading brands, experienced professionals, and bright graduates who share in our core values and passion for success. As a large regional conglomerate with premium brands across multiple industry market segments, we are committed to sustaining a high performance organization that consistently provides high quality service and products to our clients. We recognize that by attracting exceptional brands and individuals we can apply our core values that help strengthen and define our business culture. If you are driven by ambition and desire to be associated with market leading brands within an organization undergoing rapid regional expansion and having displayed a strong track record of providing its’ employees with a superior foundation for building long-term professional careers -- a place where people can learn, achieve, and grow – Then we invite you to apply and make a difference in facilitating our vision of becoming the leading lifestyle goods & services provider in the Middle East… We are currently accepting applications in the following business units: Real Estate, Hospitality, Spa, Food & Beverage, Motorcycles, Automobiles, Marine, Exchange, Trading, Engineering, Construction Equipment, Buses, Jewelry, and Holdings. Some of the brands within our growing portfolio include: BMW, Mini Cooper, Land Rover, Ferrari, Maserati, Rolls Royce, Jaguar, Piaggio, Vespa, Guera, Triumph, Ducati, KTM, BMW Motorcycles, Corum, Chopard, Harry Winston, Barthelay, Breguet, Gerald Genta, Christian Dior, Franck Muller, Chaumet, Jaquet Droz, Longines, Baume & Mercier, Piaget, Dominator, Dalla Pieta Yachts, Doral, Mercury, Cruisers Yachts, Riva, St. Regis, Scania, Volvo,Spa Chakra and Bice.