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This question dwells deep in to the service provider - end user relationship from all angle more specifically from the sales perspective (I wouldn't rather put it like a seller-buyer relationship as it will tempt to view this as over the counter sales kind of business). When a sales person gets a requirement from a customer it is quite obvious that selling will be on top of his mind and whatever approach he is making, whatever he is talking and whatever implicit moves he is managing with the customer, all those will reflect his ultimate intent in those actions. We will do everything to impress the customer. However most of the customers are very smart to scan our intent. But if you present yourself as a genuine problem solver you literally transcend all the apprehensions of the customer and reach new height in gaining his confidence and trust. Impress for the sake of impressing or help for the sake of helping? What is right?
Both. It s important to help customers, however some customers are not able to recognize it. So, it's also somehow important to let them be aware that you are actually doing something for them, especially of you are going an extra mile. You should be able to impress, but to achieve that, you will most likely have to help them out, a little more than the usual.
both are the two sides of one coins.
we have to balance between help and impress.
While helping a customer one makes a genuine and long lasting impression.
you should help a customer by impressing him with your product.Just be a doctor to them by simply prescribing him the best product after understanding his needs.
HELP (if you help him/her s/he will be automatically impressed!)
first of all Help customer and motivate him to use our product and services and then automatically customer impress from our company
To help is to impress but to impress is not to help.
Many can be deceived by an impersonation to impress, which will inevitably only go a short way, while helping (which can be from the heart) can go a long way.
i will vote for helping your customer,, sir
Impressing the Customer by helping him to find the best product by understanding his needs this approach will make selling a superfluous phenomenon....Product or Service will b sold and a long lasting Impression and relation will b built with the customer..That will result in Customer Loyalty in terms of referrals and positive Word of mouth.
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