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I found this interview question under Project Management and would appreciate your input :"What are the eight plus one success factors for implementing a continuous improvement culture and how would you transfer those from manufacturing into the services industry?"
The eight plus nicknamed the eight waste or Muda (japanese term), we always Should hunt in order to have more added values, and those are: Transportation, Inventory, Motion, Waiting, Over Processing, Over production, Defects and the intellect.
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