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How to effect a Sales Return (partial), when the purchase is effected through "pos"installed in the sales outlet? Customer is insisting cash payment.

'pos' payment involves bank charges. At the time of 'returns' customer could not produce the Debit card. All the purchase details are presented. It is customary in the area to accept sales returns. Debit/Credit note practice is not followed in the shop.

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Question added by VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.
Date Posted: 2014/08/18
Rajesh Nair
by Rajesh Nair , Escalation Manager , hewlett-packard(hp)

Sales return, even if customary, is limited to the original mode of payment. In this case, as this is a card transaction, the same card needs to be produced for partial reversal/refund.

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