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When the manager is calling you in the same time you are on other line with a potential guest. How do you proceed in this situation?

You manager is calling you in the same time you are on the other line with a potential guest..how do you manage in that situation?Do you hang up to your manager or to the guest?Do you put the guest on hold first?

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Question added by Koncz Bianca Melinda , Sales and Marketing , Hotel Paradis****Romania
Date Posted: 2014/09/01
Koncz Bianca Melinda
by Koncz Bianca Melinda , Sales and Marketing , Hotel Paradis****Romania

I also agree with you and your answer...the customer is the most important and we all should concentrate on them in order to be satisfied...because one satisfied customer brings you other customers.. :)

Mauro Cirelli
by Mauro Cirelli , Operations Manager , Bateel International

Come on Bianca, your complete concentration needs to be on the customer. :)

Ghulam Khaliq
by Ghulam Khaliq , Armed Patrol Officer , ACS Security

sorry i will be right with you, i am with the guest or Mr. xyz

kishor basnet
by kishor basnet , cook , Bhadrakali Catering

I will give priority to the present guest,

All the successful businesses whether small or big, are well versed with the quote ' Customer is God'., not the manager.

A good manager with successful administrative skills, always appreciates his /her subordinates, for their customer attention, but not for attention to gain his /her prop.

Nelson Mabote
by Nelson Mabote , General Receptionist/ Administration , Toyo

i end the conversation with the guest first and then i speak with my manager

The customer ALWAYS comes first and any Manager worth his salt will understand that!

Mohamed Assem
by Mohamed Assem , Operations Manager Leisure Dep , Al Shamel Travel

i will reply while i'm focusing with the client, he will hear my voice that i'm busy with client, so if the topic is related to the same client he will talk to me without replying from my side, or he will call me later.

Sameh Mohamed
by Sameh Mohamed , IT Manager , First Food Service - BurgerKing

it is depend , may be my manager needs to deliver some urgent information , if i know he will call and call me again till i answer i should excuse the gust for hold on one minute if its normal call or inqury  and then  answer to my manager call and alert him that i have call with potential guest , if i have non regular call with potential guest and it will affect the business i will cancell the manager call which will give him indicate that i will call him back later while handling the guest .

Jehad Lafi
by Jehad Lafi , Bell Captain , Il palazzo amman (warwick )

piece of cake guest always come first your manger can waiting but guest need person assist him finish with guest afterthat call again your manger.

Boris Eric
by Boris Eric , Store Keeper , Farah Experiences- Ferrari World

The only case when you have to stop and change your conversation topic with your customer is when you hear a fire alarm. As well known, business mantra says " the customer is king".

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