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What following Things You Need to Do quickly When You've Upset Your Customer?

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Question added by wasiq waheed , FRONT OFFICE SUPERVISOR(Looking for a New challenging position In U.A.E) , SHELTON HOTEL
Date Posted: 2014/09/22

Calming the client

Stand on the cause ofthe discomfort

Try the solution

I have never angered a customer  before  but  I think the best solution is

calm the customer down

Apologize for any inconvenience you have caused them

find out exactly what the customer needs and offer a solution

 

 

Arsalan Zaidi
by Arsalan Zaidi , Associate Sales Manager , Abudawood Trading Company Pakistan

  • Try to satisfy the customer
  • Provide briefing regard situation
  • apologize is the first step then further action.....

 

RAJU SHRESTHA
by RAJU SHRESTHA , KEY ACCOUNT EXECUTIVES , MAN CONSUMER

try to know  customer curry and be sorry for invonvinence on service by helping them in what they wants

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