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Difficult may be a stumbling block as we perceive it, first of understand the issue to better judge and present the solution. Mind over matter!!
Managing every difficult situation in the right way can solve the crisis. Put effort in to Requirement Gathering, Planning and Designing before executing any difficult task.
If you are in this kind of job patience is the best way tp handle the difficult problems.and then find a solution that will satisfy your client.and have a good answer in every problem..
Pick the best trouble shooter around you, than think if he faces the same situation what he will do.
Establish facts first
Ask lots of questions
Actively listen
Avoid pre-judgement
Act professionally
Remember there is no one size fits all approach
Aim for win-win
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