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Which customer you will re-win easier:

<p>A. A customer you lost because of price by offering him a better Quality Of Service</p> <p>B. A customer you lost because of Quality Of Service by offering him a better price</p>

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Question added by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
Date Posted: 2014/10/10
VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
by VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

Quality of service is always a concern to any customer.

Better chance to re-win: rest with  A customer you lost because of price by offering him a better Quality Of Service

 

Muhammad Adeel
by Muhammad Adeel , Sales And Marketing Executive , TANZEEM HEAVY EQUIPMENT RENTAL LLC

Agreed with All.Definitely option 'A'. Customer can compromise on price but never on quality. 

RANJIT KUMAR PATI
by RANJIT KUMAR PATI , Food & Beverage Manager , NOCCi Residency, Bampada, Balasore, Orissa

company should pay special attention & offer a special package to re-win easier.

Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

It is "A"

Mohammed Khaja Naseeruddin
by Mohammed Khaja Naseeruddin , Manager , Edaat Computers & Technology

A. A customer you lost because of price by offering him a better Quality Of Service

Raafat Sallam
by Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.

If you loose a customer for amy reason, it is difficult to rewin again.

So, the solution is how to keep the customer through meeting customer satisfaction

hossam azzam
by hossam azzam , Fast food restaurant,s manager. , alexandria-egypt

Thanks for the invitation

Well...very good question

in my point of view i choose the optian

A. A customer you lost because of price by offering him a better Quality Of Service

Haseeb Khalid
by Haseeb Khalid , Sales and Promotion Manager. , Medi Urge

option A have more long lasting effect on customer loyalty thus ll persuade customer for that. 

waseem Anwar Dar
by waseem Anwar Dar , Transaction Analyst on KYC/AML , The Bank of Punjab

I vote for option A, because,  a product is only good if it is equally matched with good after sale services, the most important aspect of customer's satisfaction after purchasing a product is getting good services for its product, where price is a secondary issue.

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