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How we can ensure a better after sales service?

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Question added by .Shah .Ziaul .Hyder .Chowdhury , Senior Area Sales Manager , Bata Shoe Organization (BSO)
Date Posted: 2015/02/23
.Shah .Ziaul .Hyder .Chowdhury
by .Shah .Ziaul .Hyder .Chowdhury , Senior Area Sales Manager , Bata Shoe Organization (BSO)

Throughout my career I've been practising something which I personally believe would enrich after sales services such as I used to get the customer's opinion - what they think about my product ? their suggestions to improve the product.....I think this will make them feel valued and engaged with my brand and this is what help us to build a lasting relationship. You cannot won the battle without them. Your customer will be your protector if they care about you !!! Convinced them to share their pain point with you. And off course they will let you know the drawbacks/limitations/bad experience with your products. So, keep in touch with them even if you don't have any sales call with them. You can invite them for a coffee and try to get closer. Your competitors are not sitting idle so at any time, anywhere, anyhow they will snatch your customers even those who are loyal to you. The more you keep in touch with them the more you will get their feedback which will let you consistently improve your product and establish a good brand image in the market.....so its all about take care of your customer .... they will feed you!!!

karokora emmanuel
by karokora emmanuel , Senior Sales Associate and couch buddy , Landmark group

Actually before you think about after sales service, i prefer to be sure of our products quality then the confidence comes in when you are making the transaction. During the transaction, a relationship which has to last for a really long time is developed between us and the client and from there the after sales service actually has to keep the bond tight hence more sales coming in.

Sajid Mehmood Khan sajid
by Sajid Mehmood Khan sajid , Treasury Officer , The Bank of Azad Jammu & Kashmir.

after sales service we can ensure better through acknowledgement & provision of our best available customer services.

 

SANJAY CHAUDHRI
by SANJAY CHAUDHRI , HEAD BUSINESS ADMINISTRATION, HUMAN RESOURCES, COMMUNICATIONS, CONTRACTS ,FACILITIES,TRAINING ,L & D , VL

By genuine understanding of client/customer need & professionally handling and closure in a reasonable timeframe. Frequent feedback & call back will further add to the CRM.

Muhammad Nadeem Ashraf
by Muhammad Nadeem Ashraf , Territory Sales Manager , hilal foods

By routine visits. Keeping client in confidence. Commitments with the clients.

   

Nadia Durrani
by Nadia Durrani , Sales Executive / Sales Support Coordinator , PFI Commercial Brokers LLC

By keeping follow-ups with the customer for future product requirement and take other references from them.

Joeziel de Vera
by Joeziel de Vera , customer service , roads and transport authority roads and transport authority

Customer stays in the company and referand provide referrals... customer satisfaction.... 

Ghada Eweda
by Ghada Eweda , Medical sales hospital representative , Pfizer pharmaceutical Plc.

Providing good after-sales service shows your customers you want to build a long-term relationship with them, earn their loyalty and keep their business.

Pa Bakary Mambureh
by Pa Bakary Mambureh , Paymaster, Accountant , GTUCCU

By evaluating and analysing. Consodidate gains and improve on weaknesses

toni skaf
by toni skaf , Area Supervisor , AL MUNAJEM COLD STORES

:We can ensure a better after sales service

User Training Warranty Services Online support Substitution Features and benefits Upgrad

Venkatesh Lakshmanan
by Venkatesh Lakshmanan , Facilities Senior Engineer , Intelle Group

How much confident of your product? any body appreciated? how many Complaint/ service calls from  Customers analyse get the data. follow-up  the customer for future requirements and take  references

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